Care instructions
Every Cassie & Charlie toy is 3D printed to order. Here's what that means for the finish, and how to keep yours clicking.
A 3D printed finish
Your toy is built up one thin layer at a time, so small differences are a natural part of how it's made. No two are exactly alike, and you may notice:
- Fine horizontal layer lines, especially on curved edges
- Small marks or tiny flecks where the printer changed colour
- A slightly different texture between the top, bottom and sides
- Slight colour differences from photos or between batches
- Small variations in how a key feels or sounds when clicked
These are part of the character of a 3D printed toy. If yours arrives damaged or doesn't work properly, that's different, so please email us and we'll put it right. Your legal rights are not affected.
Looking after your toy
- Keep it cool. The plastic can soften and warp in heat, so avoid hot cars, sunny windowsills and radiators.
- Clean it gently. Wipe with a soft, damp cloth and dry straight away. Don't soak it or put it in the dishwasher, as water can damage the switches and bearing.
- Be kind to the keys. If a key comes off, push it straight back on without forcing it.
- Avoid hard knocks. Dropping it or throwing it can crack the print.
Safety
Not suitable for children under 3. The keys can come off and are small parts, which are a choking hazard.
Check your toy from time to time, and stop using it if it's cracked or broken. Spinners are around 75–80 mm wide, so they may be too big for smaller hands. Adult supervision is advised for younger children.
Need help?
Email cassiecharlietoys@gmail.com and we'll be happy to help.